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Comprehensive Training and Support

When the right elements are in place - expertise, technology, procedures - companies can run better-controlled, more effective research programs. Sierra supports customers with the training, customer service and professional consultation to help make that happen.

  • Support your validation testing with CRIS' set of test cases and sample validation plans, protocols and reports. On-site training and draft documentation are also available for your staff.

  • Minimize interruptions during deployment, as CRIS is "database-agnostic," allowing a migration path from any database and seamless data integration with any existing solution or everyday application.

  • Sierra's full complement of on-site, off-site and Web-based training modules gets system administrators and end users up and running quickly. Refresher courses are available upon request.

  • Sierra's tech professionals deliver ongoing product support in person, on the telephone or via the Web whenever you need it.

And Now, More for you from Sierra and SAIC!

Sierra Scientific Software has formed a strategic alliance with Science Applications International Corporation (SAIC) to bring together SAIC’s extensive experience in providing critical IT and systems support to large pharmaceutical companies and medical research institutions and Sierra's cutting edge Clinical Research Information System™. This will enable Sierra and SAIC to provide unique, highly expanded service and support along with a truly cost-effective end-to-end Clinical Research solution.

At Sierra, we understand that as applications become more sophisticated and regulatory requirements more stringent, there is increasing need for critical IT support. With SAIC’s world-class support capabilities, which were previously only available to the largest entities, such as Bristol Meyers Squibb and the National Cancer Institute, we are confident we are offering the clinical research community a set of fully supported tools that will be both cost effective and streamline clinical research operations.

SAIC has offices in more than 150 cities worldwide and works extensively with top Pharma and Government Clinical and R & D operations providing global 24/7 Help Desk, secure web portals, customization, testing and deployment for new applications, protocol set-up, data integration and migration, as well as conducting maintenance and enhancement work on a myriad of existing enterprise applications. And with SAIC’s extensive capabilities to host clinical applications such as CRIS, Sierra customers can now avail themselves to the cost and time benefits associated with this service.

To learn more about this unique level of service and support click here to view a PDF that outlines our expanded capabilities.